UK FM Strategy and Procurement for
Global Financial Service Business

Introduction

Our client was the UK operations of a Global Financial Service Business services with over 50 million customers throughout the world (individuals and businesses). In total, they have approximately 110,000 employees working in around fifty countries. Total revenues are approximately $80bn globally.

Problem Statement

The Business had a fragmented FM sourcing strategy sometimes by business unit and in some cases at an individual property level leading to significant inefficiencies. The management information was fragmented across the whole business to the degree that there were no effective measures of overall value for money.

Sample
Workflow

We undertook a review of FM provision in a Financial Services Company’s operational buildings (including Life, Private Healthcare and Insurance) and prepared a strategy to improve performance and value for money. We also supported them procure facilities management services at 42 of their largest properties. We used our standard consultancy approach to understand needs of business, how the current FM provision is meeting that need, the gap between need and provision, evaluation of options for change and recommendations for change.

Solution

Following detailed analysis it was possible to construct a cost for FM and the findings were that savings in excess of 18% were realistic.

It was recommended that a consolidated contract with bespoke service levels with each business unit was constructed for the 42 largest properties in the portfolio. The agreed strategy was to undertake a procurement of the FM services and our input included evaluating market capability, development of tender documentation including specifications and pricing, evaluation of tender returns and supporting the resulting mobilisation

Value

Our recommendations resulted in a procurement that made significant savings and improved the level of service provided; including better management systems and more visibility of the service across the business units

Conclusion

We provided an independent view that analysed the strengths and weaknesses of the current service. Our knowledge of the FM supplier market and what it had to offer allowed us to correctly assess the benefits of outsourcing and in this instance to help realise significant savings whilst also bringing the necessary controls and management information into place to ensure effective management in the long term